FAQ's

Got any questions? You should find the
answer here or call us on 01225 614814

What's included?

  • The Unitii core framework
  • All features associated with your selection of modules
  • Free branding with your company logo and colours
  • Free version upgrades
  • Free Helpdesk support

Do I have to subscribe to all four modules?

No. You can select anything from just one to all four modules, depending on what best suits your business needs. Alternatively, you can consider the ‘My Unitii’ option as a one-off purchase for an on-site install.

Do I need to download any software?

No. Unitii is completely cloud-based, so it’s accessed via the internet on any computing device with a browser – including a smartphone or tablet – so all you need is an internet connection.

Is there a setup fee?

On our monthly subscription model, you’ll pay a one-off project management fee, which covers your entire on-boarding process, regardless of the number of subscribers you have. We’ll get you up and running with no hidden extras and nothing more to pay.

If you choose to purchase ‘My Unitii’ you’ll have the opportunity to fully customise your intranet solution for your business. This means the project management, training and support fees may vary depending on the level of customisation required. All within reasonable parameters though. Our team will be able to advise you further when they scope the solution with you.

What is the minimum subscription term?

The simple answer is none. There is no contract, so you can cancel at any time.

What does the on-boarding process look like?

We want to make the implementation of your new Unitii intranet system as easy as possible. From getting a feel for how it all works to getting everyone on board, these are the steps we’ll follow to get you all set up and ready to roll.

Do you provide training?

We offer super-user training for an additional fee. More extensive training for larger numbers of users or personalised one-to-one sessions are also available.

What about ongoing support?

You will be able to access a wide variety of resources and self-guide videos via our support site and request assistance through our Helpdesk portal. Telephone support and further training options are also available for a small additional charge.

What happens to my data?

Each Unitii intranet is secure and backed up daily on a four week rotation. Unitii’s servers are in London, UK and backup data is stored with Amazon Web Services in their Ireland/EU region.

Do you offer discounts?

A number of discount options are available and are applied to the total monthly subscription fee.

Volume discounts:
1. >500 users = 15% discount
2. >1,000 users = 25% discount

Not for profit organisations:
25% discount

What are the payment terms?

We don’t take your first subscription fee until the month after you’re fully up and running. This means you could get most of your first month for free!

How do I get started?

Contact one of our team who will help you to customise your intranet solution to best meet your business needs. They will walk you through next steps and support you to complete the registration process.

Supply your list of users, company logo and corporate colours and your new intranet site will be created for you!

I still have a question...

No problem! Give us a call or send a message and we’ll call you.

Sometimes the best way is to just give it a try for yourself, so why not request a no-obligation free demo?

Get in touch